Операционный SLA для поисковых команд
Отслеживайте uptime, задержку, реакцию на инциденты и поддержку для production-поиска.
Uptime Guarantee
99.95% uptime
We guarantee 99.95% uptime for our Search API measured over a calendar month. If we fall short, you receive service credits.
Service Credit Structure
If our uptime falls below the guaranteed threshold, you are eligible for service credits applied to future invoices.
| Monthly Uptime | Service Credit |
|---|---|
| < 99.95% but ≥ 99.0% | 10% of monthly fee |
| < 99.0% but ≥ 95.0% | 25% of monthly fee |
| < 95.0% | 50% of monthly fee |
Incident Response Times
Our support team is available 24/7 to respond to incidents based on priority level.
Critical
High
Normal
Low
Maintenance Windows
We perform regular maintenance to ensure platform stability and performance. Our goal is to minimize disruption to your services.
Scheduled Updates
Routine maintenance is performed during defined maintenance windows with at least 7 days advance notice via email and status page.
Notification Window
Emergency maintenance is communicated at least 2 hours in advance when possible. We aim to keep all maintenance to under 30 minutes.
Zero-Downtime Deployments
Most updates are deployed with rolling restarts to ensure zero downtime. Your search queries continue running uninterrupted.
Automated Backups
Full backups are taken daily with incremental backups every hour. All backups are encrypted and stored in a separate geographic region.
Backup Retention
Daily backups are retained for 30 days. Weekly backups are retained for 90 days. Monthly backups are retained for 12 months.
Point-in-Time Recovery
Point-in-time recovery enables restoration to any second within the retention period, protecting against accidental data loss or corruption.
Backup & Restore Policy
Your data is automatically backed up and can be restored on request. We maintain multiple backup copies across geographically separate locations.
Ready for Enterprise-Grade Reliability?
Upgrade to our Enterprise plan for guaranteed uptime, priority support, and a customized SLA.